Privacy Policy

Last Updated: 10 Oct 2025

Company: AcouBatt LTD (“we”, “us”, or “our”)

Registered Office: 83 Ellerton Road, London SW18 3NH, United Kingdom

Company Number: 16409471

AcouBatt LTD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our software platform, or engage with our services.

1. Who We Are

AcouBatt LTD provides AI intelligence solutions that help battery manufacturers monitor and optimise battery-cell formation and quality assurance. We act as a data controller for the personal data we collect about website visitors, customers, suppliers, and job applicants, and as a data processor for production and acoustic data we handle on behalf of our customers.

2. Information We Collect

a) Information you provide directly

• Name, job title, company name
• Business email address and phone number
• Billing and payment details (for customers and suppliers)
• Account credentials (for platform users)
• CVs and professional background (for job applicants)

b) Information collected automatically

• IP address, browser type, operating system, and device identifiers
• Usage analytics (pages visited, time spent, interactions)
• Cookies or similar technologies (see our Cookie Notice)

c) Information processed for customers

• Acoustic signal data, manufacturing metrics, and production metadata
• Operator IDs or system log identifiers

This operational data belongs to our customers and is processed strictly according to contractual agreements.

3. How We Use Your Information

• Provide and maintain our SaaS platform and services
• Communicate with you about projects, updates, or support requests
• Manage billing, payments, and contractual obligations
• Improve our software, algorithms, and customer experience
• Comply with legal or regulatory obligations
• Conduct recruitment and manage applications

We do not sell personal data or use it for unrelated marketing without your consent.

4. Legal Basis for Processing

• Contractual necessity: to provide services under an agreement with you or your employer
• Legitimate interests: to improve our services, ensure security, and communicate professionally
• Legal obligation: to comply with accounting, tax, or regulatory requirements
• Consent: where you have explicitly agreed to optional marketing or cookies

5. Data Sharing and Transfers

• Cloud infrastructure providers (e.g., AWS, Microsoft Azure)
• Payment processors and professional service providers
• Affiliates or subcontractors engaged under confidentiality agreements
• Regulators, law enforcement, or courts when required by law

Where data is transferred outside the UK or EEA, we ensure adequate protection through Standard Contractual Clauses or equivalent safeguards.

6. Data Retention

• Customer and billing data: up to 7 years after contract termination
• Recruitment data: up to 12 months after the hiring process ends
• Platform usage logs: up to 24 months for security and auditing

When data is no longer needed, it is securely deleted or anonymised.

7. Security

We use a combination of technical and organisational measures to protect your data, including:

• Encryption in transit and at rest
• Role-based access control
• Regular penetration testing and security audits
• Staff training and confidentiality agreements

8. Your Rights

• Access: Request a copy of your personal data
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of data where legally applicable
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or marketing

Requests can be submitted to admin@acoubatt.ai, and we will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies separately.

10. Children’s Privacy

Our Services are designed for business users and not intended for individuals under 16 years old. We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business developments. The “Last Updated” date at the top indicates the latest revision. Material changes will be notified through our website or by email.

15. Contact

If you have any questions or concerns about our Terms of Service, please use the contact form on this website.